Refund policy
Our Policy
Thank you for shopping with Sprouted Coconut. Because our product is a rare, highly perishable seasonal fruit that is hand-selected and shipped fresh during a limited harvest window, we are unable to offer refunds once an order has been completed and fulfilled. All sales are final at that point.
Before Your Order Ships
If you need to cancel or change your order, please contact us as soon as possible. We can only accommodate cancellations or changes while your order is still unshipped and being prepared for the season's harvest. Once an order has shipped, it cannot be canceled or refunded.
Damaged or Lost in Transit
While we don't offer refunds, we want you to receive your order in good condition. If your package arrives visibly damaged or does not arrive at all:
- Contact us within 48 hours of the delivery date (or expected delivery date, if it never arrived)
- Include clear, well-lit photos of the damaged product and packaging
- We'll review the claim and, at our discretion, may offer a replacement on your next available harvest or a store credit — this is evaluated case by case and is not guaranteed
Incorrect Orders
If you receive the wrong item or variant due to an error on our part, contact us within 48 hours of delivery with photos, and we'll make it right with a replacement or store credit.
Non-Refundable Situations
Because sprouted coconut is a fresh, perishable, made-to-order seasonal product, we're unable to offer refunds, returns, or exchanges for:
- Change of mind after an order has shipped
- Normal variation in size, weight, or ripeness (fruit is a natural product and varies)
- Orders delayed due to shipping carrier issues once the package has left our facility
Contact Us
Questions about an order? Reach out to our support team any time — we're happy to help however we can within the terms of this policy.